Taking payments is the easy part.
Novae Payments connects you with our processing partner, and supports you before and after your first transaction.
Online application when it opens · No sales call required
Applications are submitted through our payment processing partner’s secure application. Merchant accounts are subject to underwriting, approval, and the terms and conditions of the processing provider and its sponsoring financial institution(s).
Applications are completed on our payment processing partner’s site, where applicants are asked to accept its electronic records and signature terms. Novae’s Electronic Communications and E-Sign Disclosure and Consent explains how records are delivered electronically during intake, including that you can access, download, and retain the disclosure in the form presented, and that the person applying is authorized to act for the business.
What you get
One stack instead of three.
Most owners end up bolting a processor to a billing tool to a gateway, then find out none of them talk to each other. Acceptance, billing, and payouts run through one processing partner. One person at Novae handles all of it with you.
Somebody who already knows your account
Not a queue, not a bot, not a new rep every time. When something needs attention you talk to a person at Novae who knows your business, and who works it through with the processing partner instead of handing you a number.
Behind that, the processing partner runs fraud controls, chargeback management and account reporting, so the day-to-day monitoring is handled rather than left to you.
Need to collect recurring revenue? We got your back.
Subscriptions, memberships, rebills. The billing models that usually invite extra scrutiny are the ones this program was set up around.
An application, not a sales process
Online, in one sitting, with no discovery call and no procurement packet. Underwriting belongs to the processing partner, and it takes what it takes.
Eligibility
Who it’s for right now
Coaches, consultants, memberships and subscriptions. Ecommerce shops and digital products. Food trucks, pop-ups and traveling merchants taking payments wherever the work is.
Online, and in person on your phone
Take card payments on your e-commerce site, plus subscription and membership billing, invoicing, coaching and service businesses. Selling face to face is covered too, with tap to pay on a compatible phone taking major credit cards and most digital wallets, so a food truck, a pop-up or a booth can take a card without buying a terminal.
Countertop terminals and virtual terminal
Countertop point-of-sale hardware for a fixed location, and a virtual terminal for keying in payments taken over the phone.
How it works
Getting started
Three steps, and none of them involve a conference call.
Complete the online application
Business details, one form. Most people finish it in a sitting.
Underwriting review
The processing partner underwrites the application and makes the approval decision, not Novae. If they need anything further, they’ll ask.
Start accepting payments
Once approved by the processing partner, connect your store or send your first invoice.
The difference
Why not just use the big one?
The major card processors handle signup well, right up until a recurring-billing model trips a risk rule. Coaching, consulting and membership businesses are who this program was set up around. Novae isn’t the processor and isn’t the bank. We connect you to a processing partner and stay in it with you.
| What actually comes up | Typical large platform | With Novae |
|---|---|---|
| Funds held in reserve | Applied automatically by a risk model, often with little warning and limited recourse. | We walk you through the partner’s reserve terms before you apply, in plain language, so nothing about them is a surprise later. |
| Chargebacks and disputes | Largely self-service. A run of disputes can quietly trigger an account review. | Guidance on responding to disputes and on reducing what causes them. Dispute outcomes are determined by the card networks and the processor. |
| Sudden account freezes | Automated decision, support queue, slow reinstatement while your revenue sits still. | A named contact at Novae who helps you navigate the process and escalate to the partner on your behalf. |
| Subscription businesses | Supported, but recurring billing tends to attract extra scrutiny and tighter limits. | Recurring revenue is the model this program was set up around. |
Where we fit
Transparency, and a human being to talk to.
Underwriting, approval, reserves and funding timing are set by our payment processing partner and its sponsoring financial institution(s). Novae explains how those decisions work before you apply, and gives you someone to call when they affect your account.
Roadmap
What’s coming
Already in development.
Recurring billing
Native subscription and recurring billing, so billing doesn’t need a second platform sitting on top of processing.
NovaePay person-to-person
Send and receive money inside the Novae ecosystem, so the account does more than take card payments from customers.
Mobile app
Manage your account, watch deposits land, and handle day-to-day payments from your phone.
Pricing
Pricing built for businesses of all sizes
Access a complete payments platform with simple, pay-as-you-go pricing. No setup fees, monthly fees, or hidden fees.
Per successful domestic card transaction. Interchange, assessments, dues, and FANF fees are included, not billed separately.
| Gateway (where applicable) | 0.20% of sales volume |
| Authorization | $0.10 per request, incl. declines |
| Daily batch settlement | $0.35 per batch |
| Chargeback dispute | $25.00 each |
| NSF / returned item | $25.00 each |
| Shopify storefront BIN fee (Shopify merchants only) | 0.20% of sales volume |
| Interchange, assessments, dues, FANF | Included |
| Mobile app | Waived |
Rates shown are standard pricing and are not a quote or an offer of credit. Your final pricing is presented in the last step of the application, before you submit, and may vary based on business type, processing volume, and underwriting by our payment processing partner. Merchant accounts are subject to underwriting and approval. Additional fees may apply as set out in your merchant agreement with the processing provider.
Get started
Applications are not open yet.
You’ll be able to apply directly with your fintech consultant.
Applications are submitted through our payment processing partner’s secure application. Merchant accounts are subject to underwriting, approval, and the terms and conditions of the processing provider and its sponsoring financial institution(s).
Applications are completed on our payment processing partner’s site, where applicants are asked to accept its electronic records and signature terms. Novae’s Electronic Communications and E-Sign Disclosure and Consent explains how records are delivered electronically during intake, including that you can access, download, and retain the disclosure in the form presented, and that the person applying is authorized to act for the business.
FAQ
Common questions
The things people ask before applying.
What kinds of businesses can apply?
Right now we’re focused on online and card-not-present businesses: e-commerce, subscriptions and memberships, invoicing, coaching, and service businesses. In-person acceptance is available now with tap to pay on a compatible phone; countertop terminals and a virtual terminal come in a later phase. All merchants are subject to underwriting and approval by our processing partner.
How long does approval take?
The application itself takes most people one sitting. Underwriting and approval decisions are made by our payment processing partner and its sponsoring financial institution(s), and timelines depend on your business type and the information provided.
Will you hold a reserve on my account?
Reserves are a standard part of card processing. Any reserve, transaction limit, or funding timeline is determined by our payment processing partner and its sponsoring financial institution(s), not by Novae. If one applies to your account, we will help you understand it.
Can I use this if I run a subscription business?
Yes. It’s the model this program was set up around. Eligibility is subject to underwriting by our processing partner.
What does it cost?
Standard pricing is shown above. Your final pricing is presented in the last step of the application, before you submit, and may vary by business type and processing volume.